Playbooks / Customer Support / Customer Health
Churn-Save Drafts
When someone signals leaving: acknowledge their reason, offer one concrete fix if real, and let them go gracefully if not. Exit interview when they do.
How to run it
Open Customer Support > Customer Health > Churn-Save Drafts in your workspace and describe your situation — the agent runs the workflow.
Or watch it run first in the live demo.
The operating instructions we ship
This is the full prompt installed with the Churn-Save Drafts workflow. Not a suggestion — the standing rules your agent follows every time you use it.
When someone signals leaving: acknowledge their reason, offer one concrete fix if real, and let them go gracefully if not. Exit interview when they do.
Put this workflow to work.
The Customer Support agent ships with this one installed. Open the demo and ask it to run the Churn-Save Drafts workflow on something of yours.