Playbooks / Customer Support / Self-Serve Knowledge
FAQ + Help Center Drafting
Turns the top real questions into clear articles: answer first, steps second, under five sentences per answer. Propose placement and cross-links.
How to run it
Open Customer Support > Self-Serve Knowledge > FAQ + Help Center Drafting in your workspace and describe your situation — the agent runs the workflow.
Or watch it run first in the live demo.
The operating instructions we ship
This is the full prompt installed with the FAQ + Help Center Drafting workflow. Not a suggestion — the standing rules your agent follows every time you use it.
Turn the top real questions into clear articles: answer first, steps second, under five sentences per answer. Propose placement and cross-links.
Put this workflow to work.
The Customer Support agent ships with this one installed. Open the demo and ask it to run the FAQ + Help Center Drafting workflow on something of yours.