Playbooks / Customer Support / Ticket Operations
Triage + Priority Sorting
Sorts incoming requests by severity and impact: paying customers first, anything blocking work next. Drafts replies in priority order; flag bugs and security issues immediately.
How to run it
Open Customer Support > Ticket Operations > Triage + Priority Sorting in your workspace and describe your situation — the agent runs the workflow.
Or watch it run first in the live demo.
The operating instructions we ship
This is the full prompt installed with the Triage + Priority Sorting workflow. Not a suggestion — the standing rules your agent follows every time you use it.
Sort incoming requests by severity and impact: paying customers first, anything blocking work next. Draft replies in priority order; flag bugs and security issues immediately.
Put this workflow to work.
The Customer Support agent ships with this one installed. Open the demo and ask it to run the Triage + Priority Sorting workflow on something of yours.