Playbooks / Startups / Customer Onboarding + Retention
Churn-Save Drafts
When a customer signals leaving: draft the save email acknowledging their reason, one concrete fix if real, and the exit interview questions if they still go. No guilt trips.
How to run it
Open Startups > Customer Onboarding + Retention > Churn-Save Drafts in your workspace and describe your situation — the agent runs the workflow.
Or watch it run first in the live demo.
The operating instructions we ship
This is the full prompt installed with the Churn-Save Drafts workflow. Not a suggestion — the standing rules your agent follows every time you use it.
When a customer signals leaving: draft the save email acknowledging their reason, one concrete fix if real, and the exit interview questions if they still go. No guilt trips.
Put this workflow to work.
The Startups agent ships with this one installed. Open the demo and ask it to run the Churn-Save Drafts workflow on something of yours.