Playbooks / Vibe Coders / Support Inbox
Escalation Briefs
For angry or high-stakes tickets: a brief with what happened, what we will do, and a draft reply that takes responsibility without overpromising. Approval before send.
How to run it
Open Vibe Coders > Support Inbox > Escalation Briefs in your workspace and describe your situation — the agent runs the workflow.
Or watch it run first in the live demo.
The operating instructions we ship
This is the full prompt installed with the Escalation Briefs workflow. Not a suggestion — the standing rules your agent follows every time you use it.
For angry or high-stakes tickets: a brief with what happened, what we will do, and a draft reply that takes responsibility without overpromising. Approval before send.
Put this workflow to work.
The Vibe Coders agent ships with this one installed. Open the demo and ask it to run the Escalation Briefs workflow on something of yours.